Payment Policy,Information
Payment Policy
How To Pay
Pay With Paypal



When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.


Pay With Credit/Debit Card

   

The available credit card options are listed above.

Please note that SHEIN does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.


"Coupon Code" And "Bonus Points"

You can apply coupons and bonus points to your order at checkout. Once you’ve entered your coupon code and SHEIN Points, click “apply” and the discount will automatically adjust your order total. Please note that if you do not click ”apply” before continue checkout, your order total will not reflect coupon and Bonus Point discount.

NOTES:
  • Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.
  • Coupons cannot be combined. You can only use one coupon code per order.
  • Coupons are subject to offer terms. This does exclude some items on our website which are not eligible for coupon discounts.
  • You can pay up to 70% of your purchase with bonus points at checkout. Remember that 100 points = $1.

Currencies
The currency you pay in is determined by the country you pay from and the payment method of your choice. You can change default currency by clicking on the upper right corner of SHEIN website, and select the currency you’d like to pay with.

 
Return Policy
 
Returns & Exchanges

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

1. Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your SHEIN wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.


Return Conditions

1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.

2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).

3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.

4. We do not accept returned items that were sent back by you directly without checking with us first.

5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Note: The original shipping fee and insurance are non-refundable.


Return Address

If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
 
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